Privacy Policy

This Privacy Policy explains how Lucky Properties ("we", "us", or "our") handles personal information when you use luckyrentbuy.com and related services. By using our website or contacting us through WhatsApp or phone, you agree to this policy.

1. Who We Are

Lucky Properties is a real estate listing and assistance service with our office in Ludhiana, Punjab, India. We list and assist with property inquiries across India. Our office is located at Shop no. 36-I, Sarabha Nagar, Ludhiana, Punjab 141001.

2. Information We Collect

We may collect the following categories of information:

• Contact details: name, phone number, email address (if provided), and message content when you use our sell form, WhatsApp, call buttons, or property inquiry options.
• Property preferences: city, pincode, budget, property type, and other details you share while searching or listing a property.
• Listing information: property details submitted by sellers or property owners for publication on our platform.
• Technical data: browser type, device information, IP address, pages visited, and cookies required for site functionality and security.
• Communication records: inquiries stored in our admin system so our team can follow up with you.

3. How We Use Your Information

We use personal information to:

• Respond to your inquiries and connect you with relevant property listings.
• Process sell-lead submissions and WhatsApp or phone inquiries.
• Display and manage property listings on our website.
• Improve search, filters, analytics, and website performance.
• Prevent spam, abuse, and fraudulent submissions.
• Comply with applicable legal obligations in India.

4. Consent to Be Contacted

By submitting your phone number or using our WhatsApp or call buttons, you consent to being contacted by Lucky Properties through phone, WhatsApp, or SMS for property-related assistance. This is consistent with how leading Indian property platforms operate when users request information about a listing.

5. How We Store and Process Data

Inquiry and listing data is stored using secure cloud infrastructure, including Supabase (database and authentication for admin users). Property images may be stored and delivered through Cloudinary. We take reasonable steps to protect data, but no online system is completely secure.

6. Sharing of Information

We do not sell your personal information. We may share information only when necessary:

• With our internal team to respond to your request.
• With service providers that host our website, database, analytics, or image delivery services.
• When required by law, court order, or government authority.

Third-party websites linked from our platform (such as Google Maps or WhatsApp) have their own privacy practices, which we do not control.

7. Cookies and Analytics

We use essential cookies and local storage for session management, recently viewed properties, and basic site functionality. If Google Analytics is enabled on our site, we may collect aggregated usage data (such as pages visited and general location at city level) to understand how visitors use the website. Analytics is configured with IP anonymization where supported.

You can control cookies through your browser settings, but some features may not work correctly if cookies or local storage are disabled.

8. Data Retention

We retain inquiry and listing information for as long as needed to provide services, handle follow-ups, maintain business records, and meet legal requirements. You may request deletion of your inquiry data by contacting us.

9. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 where it applies, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate contact details.
• Request deletion of inquiry data that is no longer required.
• Withdraw consent for marketing contact, where applicable.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Continued use of the website after changes means you accept the updated policy.

12. Contact Us

For privacy-related questions or requests, contact Lucky Properties:
Phone: +91 98726 25623
Office: Shop no. 36-I, Sarabha Nagar, Ludhiana, Punjab 141001
Website: luckyrentbuy.com